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Jakub Baranski
Service Improvement Specialist @Novo Nordisk
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WORK HISTORY
Service Improvement Specialist @Novo Nordisk
Warsaw, PL
Process specialist in Global Network Team. Responsible for Process Improvement, ITIL Processes and ServiceNow area.
SKILLS
ABOUT JAKUB BARANSKI
Jakub has over 18 years of IT experience including Management roles on the international level. Over the years he has worked as a Major Incident Manager and Problem Manager for leaders in banking, manufacturing, retail and oil trading industries in the areas of Service Integration and Service Management. He has good understanding of the most dynamic IT environments in multi vendor support organisations. Combined practical experience in both Incident and Problem Management allows him to effectively improve integration between those processes. Jakub has gained hands on experience as a Service Management Consultant working as Business Analyst, SME, Process Lead and Service Architect.He has underpinned his practical knowledge with the ITIL V2 Practitioner certificate obtained in 2008 and Multiple ITIL V3 certificates obtained between 2011 and 2015 and ITIL v4 certificate in 2020.Additional practical experience with KCS and various ITSM tools ServiceNow/Remedy/Cherwell makes him a solid all-arounder in process area.
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