Jakub Szwakob
Senior Analyst, Customer Insights Analytics @Synchrony
New York, NY, US
EMAILS
j••••••••@synchrony.com
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2021 — Present
Senior Analyst, Customer Insights Analytics @Synchrony
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Perform analysis of root cause, key drivers, and performance trends using SAS, Python, and Qualtrics\\\\n• Assume an Assignment Leader role by supporting and mentoring five interns on the team\\\\n• Execute Voice of Customer analytics to provide actionable insights to stakeholders\\\\n• Partner with resources across Analytics pillars to connect operational and experience data\\\\n• Led the efforts in rolling out new customer capabilities across master account banking platform
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