Jake Osei-Tutu

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAKE OSEI-TUTU

With over 10 years of customer service experience, I am a dynamic and results-oriented leader who delivers innovative and effective solutions for both internal and external customers. As a Team Leader at Legal Ombudsman, I manage a diverse and high-performing team of individuals who exceed the agreed performance standards and quality metrics set by the organisation. I also act as a source of information and guidance for my team members, creating reasonable adjustments to support them and monitoring and analysing operational data to improve performance.In addition to my team leader role, I am also the Co-Chair of The R.E.A.C.H Network, a network that promotes race equality and cultural heritage within the organisation. I provide leadership and direction to the network and its members, working alongside the ED & I team to implement and deliver network strategies and events. I also communicate and influence senior leaders and stakeholders on policy updates and changes related to the Race Equality Code, and act as an ambassador for the network and the organisation. I am passionate about learning and developing myself and others, and I have completed various courses and certifications on management, communication, and well-being.