Jake Kuykendall
Manager @Apple
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WORK HISTORY
Manager @Apple
New York, NY, US
Led teams of up to 20 Connection Team members, providing ongoing coaching and mentoring to support performance and career growth, resulting in multiple promotions to Expert, Lead, Manager, and specialized roles like People Operations Planner and Store Admin.•Collaborated with Store Leaders, People Business Partners, and Senior Managers to drive accountability, coaching, and performance management throughout 2023 and 2024, providing formal coaching support and guiding peers through the Documented Coaching Process.•Delivered behavior-based coaching to improve key metrics, including achieving 1st place in Customer Satisfaction Scores and Same Unit iPhone Repairs in multiple quarters.•Consistently recognized by Store Leaders for exceeding expectations in both customer experience and team member engagement, fostering a positive store environment.•Created and project managed multiple storewide programs to drive Apple Services growth, including Apple Care, Apple Pay, Trade In, Business Relationships, iPhone Upgrade Program, and Today at Apple, significantly improving service offerings.•Led the Genius Bar team to improve Pulse Workflow by 20 points at Grand Central, contributing to enhanced operational performance.•Managed all in-house interviewing and hiring efforts as People Experience Manager (20••••19, 20••••23), focusing on building a diverse, high-performing team. Led the largest-ever onboarding session at Apple Grand Central and developed a training program that resulted in 100% completion for Technical Specialist, Technical Expert, and Genius training in Q1 2023.•Led product launches for Apple Vision Pro and iPhone 16, ensuring smooth execution and customer engagement. Shared insights with Market Leaders, contributing to broader organizational learning and success.•Oversaw store engagement events, planning and executing music festivals, art festivals, team celebrations, and quarterly connection meetings to enhance team culture and recognition.
EDUCATION
Illinois State University
Bachelor of Arts (B.A.)
SKILLS
ABOUT JAKE KUYKENDALL
As an inclusive, energetic and results-driven retail management professional with 20…
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