Aditya Jain
Sales System Analyst Crm @Sysmex America, Inc.
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WORK HISTORY
Sales System Analyst Crm @Sysmex America, Inc.
Lincolnshire, IL, US
Lead Function• CRM Management & Customization: Oversee and tailor Dynamics 365 CRM to align with business processes and user needs.• Requirements Gathering: Collaborate with business partners to define functional and technical requirements for solutions.• Primary Contact for CRM Issues: Handle impacts from enterprise changes or integrated systems (technology, compliance, IT security, infrastructure).• Process Improvement: Follow change delivery processes and suggest automation or tooling enhancements.• Team Leadership: Participate in hiring, mentoring, and onboarding new team members.System Design & Development• System Architecture: Design solutions considering existing code, performance, integration points, and downstream impacts.• Development & Customization: Perform coding, configuration, and code walkthroughs; assist team members.• Administration: Manage user permissions, workflows, integrations, and ensure data integrity.System Availability & Support• Uptime & Performance: Maintain system availability and monitor backend jobs.• Application Performance Management: Use tools like Azure App Insights for monitoring.• Issue Resolution: Analyze and resolve production issues; coach team members.• On-Call Support: Provide support during critical operations, migrations, and infrastructure events.
EDUCATION
Amity University
Master of Business Administration (M.B.A.), Finance, General
Amity University
Master of Business Administration (M.B.A.), Marketing
COER University
Bachelor of Technology (B.Tech.), Computer Engineering
Amity Global Business School
Post Graduate Program in Management (PGPM), Business Administration and Management, General
Delhi Public School Ghaziabad
10th, English,Maths,Science
SKILLS
ABOUT ADITYA JAIN
Committed performer with more than 15 years of learning in varied, but closely connected, roles such as Marketing, Presales, Sales Engineering, Business Analysis and Customer Service. Experience working in a global, complex, and fast-paced environment, high-visibility roles that works closely with global sales, inside sales, company founders, CEO’s, product management and marketing leadership teams. Strong exposure and hands-on knowledge of product marketing, implementing go-to market strategy, marketing automation [HubSpot], managing lead generation programs, conference/event management, creating and managing marketing KPI’s, integrated- campaign management, planning and budgeting, digital asset management, collateral development, performance tracking and reporting, vendor selection and management, MS Dynamics 365 CRM, MS Power BI, MS office suite.Microsoft Certified Dynamics 365 Sales functional consultant, I own and manage global MS Dynamics CRM Platform for Business Continuity, Sales Enablement, Implementation, Customization, Enhancement, Integration and Service Support. I serve as a liaison for business and sales leadership and collaborate with software development staff, system analysts and project managers to ensure that organizational strategic goals w.r.t investment in MS Dynamics 365 CRM (sales) are met without impacting business continuity.
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