Unifers

Unlimited Email and Phone number

Everything you need to reach more inboxes and close more deals

Unlimited Contact Only at$79

Sign up now

Jaime Johnston-Smith

General Manager Contact Centre @Feros Care

Gold Coast, AU
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Oct 2018 — Present

General Manager Contact Centre @Feros Care

Coolangatta, AU

EDUCATION

N/A

Dimension Data

ITIL Practitioner Support & Restore

N/A

SinClair Business School

Certicificate IV in Training & Assessment

N/A

Pilbara Tafe

Diploma of Human Resources

1989 — 1993

Runcorn State High School

Year 12

SKILLS

Business Process ImprovementRecruitingContract ManagementProject DeliveryTraining DeliveryBudgetsHR PoliciesCommunity DevelopmentCommunity EngagementOnline Content CreationAdministrationGeneral PublicData AnalysisManagementTeam BuildingProgram ManagementTraining FacilitationOrganizational DevelopmentProject PlanningStakeholder ManagementTeam LeadershipPolicyRisk ManagementStakeholder EngagementHuman ResourcesCoachingGovernmentProject ManagementCreative Problem SolvingContract NegotiationStrategic PlanningEmployee RelationsTrainingLocal GovernmentPerformance ManagementResearchStrategic CommunicationsChange ManagementSports Coaching

ABOUT JAIME JOHNSTON-SMITH

With a passion for shaping the future of service, I lead with a bold vision: contact centres that blend empathy with intelligent technology to create experiences that feel human—at scale.An award-winning leader in the CX and contact centre industry, I’ve had the privilege of driving transformation that doesn\'t just digitise processes, but reimagines culture. My focus is on building empowered, future-ready teams who lead with heart and are enabled by smart systems and AI that support—not replace—genuine human connection. Whether I’m mentoring rising leaders, spearheading digital uplift, or embedding values-led cultures, my mission stays constant: elevate the voice of the customer, amplify the potential of people, and transform service delivery into something deeply human.State Contact Centre Manager of the Year – QLD (2024)Finalist – National Contact Centre Manager of the Year (2024)Top 100 Influencer in Contact Centres across APAC (2024)Finalist – Customer Experience Transformation Champion (2025) at the Digital Nation Awards

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.