Jai Grant-Samuels

Service Delivery Manager Pernod Ricard Uk, Chivas Brothers Uk & Pernod Ricard Global Travel Retail @Pernod Ricard

London, GB

Pernod Ricard is the world’s No 2 in wines and spirits with consolidated sales of €12.13Bn in FY 2023Pernod Ricard, which owns 16 of the Top 100 Spirits Brands, holds one of the most prestigious and comprehensive brand portfolios in the industry, including: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, Mumm and Perrier-Jouët champagnes, as well Jacob’s Creek, Brancott Estate, Campo Viejo, and Kenwood wines.Executive Management for 3 Affiliates for Pernod Ricard Group in the UK.Service Delivery Project Supervision: Manage office relocation, Hardware & software Deployment, Cloud/Security/Network projects deployment. Oversee Service Delivery local activities in collaboration with Service Desk, PMO & Infrastructure Teams.Oversee the functioning of on-site and remote support.Relay product teams demands in the affiliate if physical actions are needed. Manage the adoption of tech products. Drive continuous improvement and change management activities for service delivery. Engage with local end users to capture, understand, challenge, and arbitrate their needs related to service delivery. Identify main specificities of affiliates processes to be considered in design activities of global tech products. Manage end-user coaching to familiarize local users with devices and the usage of collaboration tools.Prepare and communicate relevant change plan and activities to ease local adoption of new processes or tech products. Perform defined change activities and other required roll-out activities. Allocating budgets and implementing policies and procedures to achieve set goals.Creating a strategic workload balance and pre-empt possible resourcing issues.