Eric Strom

Senior Director, Customer Operations @Pernod Ricard

New York, NY, US

A key leader who inspires, leads and develops the Customer Operations organization and drives strategic transformation of the Pernod Ricard USA Supply Chain. • Develops and directs employees at various levels including Directors, Managers and supporting staff across multiple locations. • Responsible for directing and developing high level aspects of the customer supply chain and service activities, including order entry, warehousing, inventory management, invoicing, logistics, EDI and distribution activities within Pernod Ricard USA. • Directs activities of domestic, duty free, airlines, military and export customer service and fulfillment functions, ensuring that both manufactured and imported goods inventory decisions are effectively coordinated and that customers receive goods in a timely and cost-effective fashion. • Proactively develops relationships with customers to implement and maintain the single point of contact theory. • Works cross-functionally overseeing and managing process improvement and change management opportunities to increase operational efficiencies.

New York University

Bachelor of Arts (B.A.), Linguistics