Jagannath Mahale

Sr Services Head-client Operations @Infosys BPM

Tampa, FL, US

Leading onshore and offshore delivery teams of FTEs; reviewing budget and monitoring performance per SLAs/KPIs/OKRs, cost adherence, and revenue realization. Foster a service-oriented mindset, rather than a reactive one.• Manage and review management information (Headcount planning, budget, RPA/automation benefits, Revenue Vs operating costs Vs Gross/Operating margins, etc,) to drive efficient service delivery.• Identify team strengths and issues, drive and develop better understanding of Healthcare domain to create more effective operational leaders within the team.• Provider leadership and guidance to Operations Leaders across the globe to run an effective profitable business; rather than just running a production focused BPO model. Coach and mentor tomorrow’s leaders to ask questions like “Why are we doing this?”; instead of just asking “What to do?”• Actively build, maintain and strengthen professional relationship with existing client/s to ensure we align with their core business objective for better prospects of ramp-up and new business.• Develop and maintain positive relationship with Sales and Account team to strategize and maximize revenue growth along with Operating margins.• Provide operational subject matter expertise in the development of sales materials in preparation for initial and ongoing client conversations.

The Chartered Insurance Institute

CF1, FA2, Pensions Advisor

University of Mumbai

B.Com., Accountancy