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Jaelen Brown
Network Operations Specialist @EOS IT Solutions
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WORK HISTORY
Network Operations Specialist @EOS IT Solutions
Sandston, VA, US
As a key member of the EOS Solutions team supporting Meta at the Henrico Data Center, I lead network operations and ensure the seamless execution of critical tasks. My role encompasses a diverse range of responsibilities aimed at maintaining high levels of efficiency and performance-Leadership & Team Coordination: Oversee and mentor network teams, ensuring effective communication and collaboration to meet operational objectives-Network Maintenance & Equipment Management: Manage the replacement of SFP instruments, conduct rack movements, and troubleshoot network issues to maintain optimal performance-Task & Ticketing Oversight: Oversee the ticketing system, ensuring timely resolution of issues and the smooth progression of ongoing tasks-Data Management & Reporting: Develop and maintain detailed spreadsheets for data entry, tracking progress, and reporting on key performance indicators (KPIs)-Training & Development: Lead training sessions for new hires, equipping them with the necessary skills and knowledge to succeed in a high-paced data center environment-Standard Operating Procedures (SOP): Author/Editor of Standard Operating Procedures for the QTS HCO/ENS RunOps Team.I bring a strong technical background, a focus on team success, and a commitment to maintaining top-tier service levels for Meta’s network infrastructure.
EDUCATION
Huguenot High School
High School Diploma
Thomas Jefferson High School
High School Diploma
ABOUT JAELEN BROWN
As a young individual, I pride myself on my ability to educate myself at a high level while still being able to maintain exceptional productivity and leadership. Every job I’ve had so far I was placed in a position where more responsibility and leadership was required. I never got a promotion but I still took the initiative and performed above and beyond, consistently giving 120 percent. Anyone who has been around me for any given amount of time would only describe my personality as outgoing, energetic and ambitious. I work great in teams, especially when given the opportunity to control the narrative of the environment and on the contrary I also work well alone suffering to little to no distractions. Hands-on physically demanding work is an area I specialize in however I am not unbalanced in any way due to my open-mindedness and being willing to gain knowledge and put forth my very best effort in any various task(s) I am assigned. I have been active in my community achieving over 520 hours of community service time with Hands-On Greater Richmond over the course of 6 years and I plan to continue to pour positivity back into my community going forward. I am a great asset to any team I become apart of and I bring nothing but proper attitude to any environment.
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