Jacqui McConville

WORK HISTORY

ABOUT JACQUI MCCONVILLE

I support community clubs and not-for-profit organisations to manage complaints, conflict and difficult conversations early, fairly and with structure.Through JMX Solutions, I work with volunteer committees, leaders and teams to provide:• Practical complaint handling systems that are clear and workable• Mediation and facilitated conversations when issues are entrenched• Governance support to reduce risk and support sound decision-making• Capability-building workshops, including the Club Conflict CompassI bring 20 years’ experience leading complaints and stakeholder work in complex public sector environments, including Services Australia, alongside lived experience in community sport through coaching, officiating, administration and volunteering.I understand how easily concerns can be overlooked in volunteer-led settings, and how quickly unresolved issues can escalate when there is uncertainty about process or roles.Recent support includes- Designed and implemented complaint handling processes for volunteer-led organisations- Facilitated structured conversations and mediations to resolve member and committee disputes- Supported committees with governance advice, decision-making frameworks, and policy updates- Designed and delivered the Club Conflict Compass workshops (in-person and tailored sessions) for committees and leaders.If your committee is dealing with conduct issues, member complaints, discrimination concerns or governance pressure, early support can make a material difference.You can contact me here or via JMX Solutions.