Jacqueline Heaven-Ah Hi

Vice President Member and Provider Experience @Cambia Health Solutions

Provides leadership and oversight to all commercial member service functions in Customer and Provider Service Call Centers, including accountabilities for all interactions, cross-serving opportunities, education, effective issue resolution consistent with the cause. Also responsible for performance of all service center staff and for positively impacting satisfaction and first contact resolution results. This leadership role identifies and implements strategic vision, direction and execution of service strategies which align with changing products and business environment and Regence vision. Requires extensive collaboration with internal teams throughout the organization in support of the customer experience.