Jacqueline Stephens

Executive, Head of Service Lifecycle & Assurance, Europe @NTT DATA, Inc.

Toulouse, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Executive, Head of Service Lifecycle & Assurance, Europe @NTT DATA, Inc.

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Toulouse, FR

EDUCATION

1992 — 1996

Université catholique de l'Ouest

Languages & Business

2014

Cegos

Gestion des risques projet

2009

T-Systems

ITIL V2 Practitioner, IT Service Management Best practices

2014

Cegos

Activity based costing / management, Finance, process improvement

2009

T-Systems internal training

Six Sigma Green Belt

N/A

IE Business School

Advanced Leadership Development Program

2014 — 2014

Cegos

PMP (Project Management Professional) certification, Project Management

SKILLS

Service Desk ManagementGestion D'équipeStratégie ITOutsourcingIntegrationService-Level AgreementCustomer SupportManagementGestion De ProjetItilHelp Desk ImplementationManagement Services ITInternational ExposureProject ManagementItil CertifiedStratégieGestion Des ServicesService DeliveryTicketing ToolsCentre De ServicesTeam ManagementPrestation De ServiceChange ManagementService Level AgreementsAvant-VenteCost Center ManagementEnglish

ABOUT JACQUELINE STEPHENS

International management experience in Service Delivery / Operations, client management, service design & development, transition. I thrive in multicultural environments, always aiming for client service excellence & supporting organisational transformation & growth.

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Jacqueline Stephens — Executive, Head of Service Lifecycle & Assurance, Europe at NTT DATA, Inc. in Toulouse, FR | Unifers