Jack Towers
Head of HR Transformation & Change @CSG
Signup · Get unlimited contacts
WORK HISTORY
Head of HR Transformation & Change @CSG
Chester, GB
Sat on the Global HR Leadership Team- Established a new People Services function (Tier 1): Led the full setup from concept to implementation, including organisation design and sizing, location strategy, knowledge transfer, change and communications, and the definition of SLAs and KPIs- Served as Interim Director of People Services, overseeing global day-to-day operations and ensuring service excellence across all HR delivery channels- Led the development of the HR Strategy in partnership with the Employee Experience Leadership Team, aligning strategic priorities and ensuring integration across all HR functions- Drove the EXLT toward a unified, long-term HR Strategy, translating enterprise objectives into aligned functional-level strategies to create a cohesive people agenda- Built and operationalised the HR Portfolio of Programmes and Initiatives, defining the roadmap, governance model, change and communications approach, and success metrics to enhance transparency, accountability, and performance focus- Developed and implemented Capacity Drawdown Modelling across the Employee Experience function to inform strategic resourcing decisions and optimise prioritisation against key business objectives.
EDUCATION
Calday Grange Grammar School
GCSE
Calday Grange Grammar School
A Level
Calday Grange Grammar School
AS Level
Newcastle University
Bachelor of Laws (LLB), Law
SKILLS
ABOUT JACK TOWERS
I am a dynamic and strategic HR leader with extensive global experience driving large-scale transformation across complex organisations. I currently serve as Head of HR PMO, Transformation & Change at CSG International, leading enterprise-wide HR transformation initiatives focused on operating model redesign, service delivery excellence and embedding a culture of continuous improvement.I bring a proven track record of delivering strategic and operational change through data-driven decision-making, strong stakeholder engagement, and pragmatic execution. I am experienced in providing strategic direction to HR Leadership Teams and key stakeholders, strengthening capability, performance, and alignment to business goals. I am particularly known for bringing simplicity to complex problems and providing leadership and guidance to navigate HR change and optimisation.Prior to CSG, I led global HR transformation programmes at RELX Group, delivering initiatives that impacted employees and partnering closely with the Group HR Leadership Team to optimise the HR function. Earlier career experience includes five years in PwC’s HR Transformation practice, advising clients on HR strategy, process optimisation, and enabling technologies.I am passionate about delivering business performance through people and ensuring HR operates as a strategic enabler—driving commercial outcomes, operational excellence, and an engaging and excellent employee experience.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.