Jacqueline Gonzalez
Employee Services Supervisor @University of California
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WORK HISTORY
Employee Services Supervisor @University of California
Manage new employee benefits orientation program for new employees for all campuses and medical centers.• Quality care unit managing escalated inquiries pertaining to employee pay• Oversee the workflow of benefits, payroll and workforce administration transactions to ensure optimal efficiency and maintain high standards of service.• Provide accurate and efficient resolutions to complex and/or escalated issues and inquiries through multiple channels (phone, email, case management) by following appropriate resolution/assessment - methodology (investigating and research), utilizing knowledge management tools, educating employees on products and self-service tools, and determining appropriate course of action or escalation for emerging issues.• Provide direct supervision and guidance to Employee Service staff; monitor and evaluate individual performance.
EDUCATION
San Bernardino Valley College
Communication and Media Studies
ABOUT JACQUELINE GONZALEZ
WHO I AM Customer Service & Operations Oversight I have delivered…
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