Jackie Lloyd
Operations Performance Improvement Manager @汇丰
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WORK HISTORY
Operations Performance Improvement Manager @汇丰
Lead a number of project management teams that provide a wide range of business transformation support to all areas of Banking Operations and Secured Lending Services - for UK and Group initiatives. Responsible for large, complex, strategic programmes from concept and planning to implementation.
EDUCATION
Farnborough College of Technology
Certificate of Management Studies
ABOUT JACKIE LLOYD
A dynamic and effective leader with extensive operations management, project management and internal communications experience. Passionate about leading successful change projects and developing first class teams to deliver outstanding customer service. A strategic thinker with strong reasoning and analytical skills and an ability to present logically and coherently. Overall, an extremely positive individual with a natural ability to engage and motivate at all levels to deliver excellent results. Specialities:Operations management, contact centre management, leadership, customer services, project management and internal communications
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