Jack O Shea
Principal Customer Success Account Manager @Microsoft
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WORK HISTORY
Principal Customer Success Account Manager @Microsoft
Manchester, GB
A strategic role. engaging C-Suite and technical teams. Responsible for driving customer success and satisfaction through proactive engagement, technical alignment, and orchestration of Microsoft resources for Enterprise customersCore Priorities include:Customer Value Realisation - deliver measurable outcomes aligned with the customer’s business goals & Drive adoption of Microsoft products and servicesOperational Health & Supportability - Monitor and improve the customer’s technical environment.Strategic Planning & Account Alignment - Co-create and maintain account plans with Account Executives and Technical SpecialistsDelivery Orchestration - Coordinate delivery teams and resources to ensure seamless execution of servicesProactive Risk Management - Identify blockers to adoption or satisfaction early and mitigate them using Microsoft solutions.Sales Management – Owning new sales opportunities from mid-cycle to deployment and billingCommercial Leadership – Supporting Enterprise Agreement Renewals and Leading Support Contract Renewals
EDUCATION
BPP Law School
Graduate Diploma in Law, Law
University of Liverpool
Bachelor's degree, History
SKILLS
ABOUT JACK O SHEA
I have over 17 years of experience in customer success, business development, and sales…
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