Jack Dhaliwal
Business Development Executive @Focus Group
Signup · Get unlimited contacts
WORK HISTORY
Business Development Executive @Focus Group
Birmingham, GB
Business Development Executive at Focus Group, helping organisations simplify and strengthen their technology through a fully managed, all-in-one approach.I work with MDs, Operations, Finance, and IT leaders to assess when outsourcing IT and communications makes commercial and operational sense reducing risk, improving reliability, and streamlining ownership.My focus is on starting senior-level conversations, understanding how businesses operate, and sense-checking whether current systems are fit for purpose. From there, I help identify opportunities across IT support, cloud, connectivity, cyber security, and communications including where AI can add real value to new businesses.I take a consultative approach, ensuring any solution is aligned to business goals, commercially viable, and built for long-term growth.
EDUCATION
Finham Park Sixth Form
Advanced Level, Advanced level
Finham Park School
General Certificate of Secondary Education
University of Chester
Bachelor of Laws - LLB, Law With Criminology
ABOUT JACK DHALIWAL
I’m an ambitious and hardworking professional with experience in both customer service and operations, just completed my degree, Law with Criminology at the University of Chester. I take pride in being reliable, adaptable, and focused on achieving results whether that’s improving performance, leading a team, or ensuring smooth day to day operations.My journey so far has allowed me to build a strong foundation of transferable skills. At McDonald’s, I worked as a Customer Experience Leader where I was responsible for leading a team, handling customer concerns, and maintaining a high level of service under pressure. I successfully increased our Customer Satisfaction (CSTAT) score from 64% to 89%, which reflected my commitment to creating positive experiences and motivating others to perform at their best.Before that, I gained valuable operational experience at Funko (Siamo Group) as a Warehouse Operative, where I supported inventory management, order fulfilment, and logistics coordination. This taught me the importance of organisation, teamwork, and attention to detail skills I continue to apply in every role I take on.Alongside my professional experience, my academic background in Law and Criminology has strengthened my analytical thinking, problem-solving, and understanding of human behaviour all of which complement my practical experience.I’m passionate about continuous growth and always open to new challenges that allow me to learn and make a meaningful contribution. Whether it’s in operations, customer experience, or team leadership, I’m driven to deliver excellence and bring positive energy to everything I do.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.