Jack Buttle

L2 Incident Responder @Softcat

Manchester, GB

Monitoring for security alerts from Security Platforms, primarily MS Sentinel, MS Defender, USM Anywhere.• Providing second line incident management and analysis to our customers through effective monitoring, reporting, and technical guidance for successful resolution, maintaining high levels of ownership through the incident lifecycle.• Documenting and managing cases to utilize information for customers reports, providing insight and intelligent recommendations.• Interfacing with our customers to resolve issues, provide additional information, and answer questions related to incidents and monitoring.• Maintaining high quality ticket, SLA and KPI adherence• Identifying and reporting tuning and automation opportunities.

Brinsworth Academy

GCSE

Cisco Networking Academy

CCNA - Network Fundamentals

Sheffield Hallam University

Cyber Security, Cyber Security

Brinsworth Academy

A Levels