J Shrikant

Team Lead Customer Success @greytHR

Bangalore Urban, IN

Customer Relationship Management: Proactively managed and nurtured relationships with clients, serving as a dedicated point of contact and ensuring their satisfaction throughout the customer journey.Customer Success Strategy: Developed and implemented effective customer success strategies to maximize customer value and drive retention, focusing on understanding customer needs, providing solutions, and delivering exceptional service.Account Expansion and Upselling: Identified opportunities for account expansion and collaborated with the sales team to drive upselling and cross-selling initiatives, contributing to revenue growth and customer satisfaction.Issue Resolution and Support: Addressed customer inquiries, concerns, and issues in a timely and effective manner, providing solutions and support to maintain high levels of customer satisfaction and loyalty.Data Analysis and Insights: Utilized data and analytics to gain insights into customer behavior and usage patterns, leveraging this information to proactively identify potential risks, recommend improvements, and personalize the customer experience.

Sri Sathya Sai Institute of Higher Learning

Bachelor’s Degree, Economics

Sri Sathya Sai Institute of Higher Learning

Master’s Degree, Economics