Iyarie Figueroa Godoy
Senior Customer Success Manager @Webdox CLM
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WORK HISTORY
Senior Customer Success Manager @Webdox CLM
Ciudad de Mexico, MX
Managing 100+ enterprise customers across LATAM with a focus on adoption, retention, and expansion.•Partnering with clients to optimize workflows and enhance efficiency and productivity in their contract lifecycle management.•Acting as a trusted advisor, delivering strategic insights and business recommendations.•Leading cross-functional collaboration with Sales, Product, Engineering, IA teams to streamline service delivery and ensure client success.•Supporting key financial metrics, including profitability, renewal rates, and customer lifetime value (CLV).
EDUCATION
Walden University
Bachelor of Business Administration (BBA)
Copenhagen Business School
Strategic Management and Innovation Specialization
Universidad del Valle de México
Lic. Administración de Empresas
ABOUT IYARIE FIGUEROA GODOY
With 10+ years of experience in Customer Success, Strategy, and Professional Services I…
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