Iwulale Susan Ekpenyong
Product Manager and Strategy Lead @Tiege Consult
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WORK HISTORY
Product Manager and Strategy Lead @Tiege Consult
London, GB
Drive strategic and product initiatives that improve customer experience, streamline operations, and deliver measurable business outcomes. Experienced in defining product vision, aligning leadership priorities, and guiding teams through large-scale transformation using Agile and Lean principles.Key Achievements & Responsibilities: • Defined clear product strategies, delivery roadmaps, and backlogs for customer, workforce, and operational tools, including major platform transitions and digital service launches. • Led multi-year strategy development for digital and business transformation, aligning objectives, governance, and performance metrics across divisions. • Improved customer experience (CX) through self-service tools, automated workflows, and data dashboards, reducing response times by 30% and raising satisfaction by 22%. • Fostered strong stakeholder engagement, securing buy-in for £10m+ portfolios and ensuring initiatives delivered clear business value. • Applied Agile delivery methods to prioritise work, manage dependencies, and deliver at pace while maintaining compliance and quality. • Implemented data-driven decision frameworks and KPI dashboards to improve reporting accuracy, transparency, and performance tracking. • Strengthened cross-functional collaboration between engineering, operations, and policy teams to ensure aligned delivery and shared accountability. • Introduced process improvements that reduced cycle times by 25%, enhanced onboarding, and embedded continuous improvement practices.Recognised for bridging strategy with delivery, I create practical, data-led solutions that connect organisational goals with user needs, driving consistent results across both public and private sectors.
EDUCATION
University of Plymouth
Msc business and management
Yaba College of Technology, Yaba, Lagos
National Diploma, Industrial Engineering
Landmark University
Bachelor of Science - BS, Soil Science and Agronomy, General
ABOUT IWULALE SUSAN EKPENYONG
I am a results-driven Product Manager and Strategy Lead with wide-ranging experience delivering transformation and service improvement across consulting, insurance, banking, energy, and public sector organisations. I specialise in shaping strategies, defining clear product roadmaps, and turning complex challenges into practical delivery outcomes that deliver measurable business and customer value.Throughout my career, I have guided cross-functional teams through large-scale digital and operational change. I focus on improving services, simplifying processes, and aligning senior stakeholders around clear priorities. I combine strategic thinking with hands-on delivery to ensure every initiative connects long-term vision with day-to-day execution.I have led programmes that improved customer journeys, strengthened governance, and built better use of data for decision-making. My work has delivered outcomes such as 30% faster service turnaround, 22% higher satisfaction, and 25% shorter delivery cycles.What sets me apart is my ability to connect strategy and delivery. I work closely with leadership and delivery teams to align goals, remove barriers, and translate ideas into tangible results. I enjoy creating environments where collaboration, structure, and purpose come together to make services simpler, smarter, and more effective for the people who use them.
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