Wasim Abbas

Network Infrastructure Analyst @Affinity Water

Responsible of enterprise Cisco LAN/WAN, Avaya IPT and security environmentUndertake rapid restoration of CNI network fault resolution within SLA (and prior to critical Service failure where possible)Take an overall pro-active responsibility for the technical support/issues arising within the CNI environment at the data center, working with associated Service Desk to ensure correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics/impact assessments)To investigate network problems identified using SolarWinds - where possible before critical Services are impactedDevelop / follow documented and agreed business processes / procedures and keep abreast of Network Environmental changes (Change Control Process).Identify and highlight any deficiencies in the business processes / procedures, offering recommendations and undertaking any corrective action (approved by the TDA / Operations Team Leader)