Ivan Ivanovic
Director, Global Professional Services Growth, Transformation & Ai Practice Lead @HERE Technologies
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WORK HISTORY
Director, Global Professional Services Growth, Transformation & Ai Practice Lead @HERE Technologies
Berlin, DE
I lead HERE’s global Professional Services transformation and serve as Global Practice Lead for AI, driving the strategy, portfolio, and commercialization of AI‑powered services. My role focuses on redesigning the operating model, modernizing and scaling the services portfolio, enabling the field to sell outcomes, and building the digital, operational, and AI backbone that improves revenue quality, attach rates, and delivery excellence.I work cross‑functionally across Product, Engineering, Sales, Marketing, Finance, and Operations to embed Services and AI‑led offerings into the core of the business, mature our GTM motion, and scale high‑margin advisory, implementation, and managed services globally.Scope & Mandate- Own global Professional Services sales enablement, portfolio strategy, operating model maturity, and transformation- Act as Global Practice Lead for AI, defining and scaling AI advisory, acceleration, implementation, and AI‑enabled managed services- Integrate PS, AI, Product, Engineering, Sales, Partners, Marketing, and Portfolio- Position Services and AI capabilities as scalable, commercially aligned business functionsGTM, Portfolio & Enablement- Established global PS and AI services portfolio management, integrated with the corporate portfolio- Introduced AI services - Led global sales enablement across 20+ services, including AI offerings- Launched Services on Azure and AWS Marketplaces and led Services presence at major industry events- Standardized PS sales best practices globallyTransformation & Governance- Led PS transformation based on the Professional Services Maturity BenchmarkIntroduced AI‑based enablement tools- Defined 100+ PS KPIs and built executive PS dashboards- Established end‑to‑end PS operating model, governance, and leadership interlocks
EDUCATION
University of Belgrade
Dipl.-Ing., Computer Science
Technical University of Munich
Master of Business Administration (MBA), Organization Management and Intl. Finance
ABOUT IVAN IVANOVIC
Senior technology, transformation, and professional services leader with 20+ years of experience building, scaling, and operating software organizations across automotive, mobility, telecommunications, and platform-based IT environments.I specialize in connecting business strategy, product platforms, and sales and delivery execution — translating complex objectives into portfolios, operating models, delivery systems, and capabilities that perform reliably at scale.Since 2025, I also serve as Global Practice Lead for AI, defining and scaling AI advisory, implementation, and managed services, and working to commercialize AI capabilities and embed them into core customer solutions.Over the past three years, I have focused on PS transformation and sales enablement, improving the maturity of global PS organizations by applying industry best practices across- Services portfolio and offer definition- Sales enablement, presales collaboration, and commercial alignment- Delivery governance, operating models, and engagement frameworks- PSA tools, forecasting, utilization, revenue and margin transparencyAcross my broader career, I have led initiatives spanning- Enterprise software platforms, telco and cloud-based services- Large-scale global delivery organizations engineers and consultants)- Agile and scaled-agile transformations (SAFe), DevOps, and SRE models- Automotive software systems including navigation, connected vehicle services, ADAS, and data-driven mobility solutions.In senior leadership roles, I have owned operational excellence across the full lifecycle — defining ways of working, governance, tooling, and quality frameworks; leading enterprise Jira and DevOps ecosystems; and driving measurable improvements in speed, quality, transparency, and cost efficiency.My background combines- Strong technical foundation (Computer Science, Engineering)- Product, platform, and services leadership- Operational and organizational transformation- Executive-level stakeholder management across engineering, services, sales, and commercial leadershipI am most effective in fast-moving environments where scale, complexity, and commercial delivery intersect — helping organizations mature and modernize, and align product, sales, strategy, and delivery to support sustainable growth.Outside of work, I’m passionate about smart home systems, carpentry, and repairing things.
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