Ivan Zinin

World Wide Account Services Manager @Dell Technologies

Moscow, RU

The customer is Zurich Ensuarance Group (CNS -Computers, Network and Servers)• Proactively monitors customer`s requests acting as a single point of contact for customer• Performs project planning focusing on customer and Dell technical and business requirements• Discovers and analyses customer’s requests and needs and initiates internal researches• Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met• Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness• Present operational and service-level reports and explain service-level support available to all partners• Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers• Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines