Rutuja S.
Modern Workplace Engineering Lead @OnX
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WORK HISTORY
Modern Workplace Engineering Lead @OnX
Toronto, ON, CA
Provide supervision to the Modern Workplace team and escalation level support of Modern Workplace Cloud infrastructure, including but not limited to the maintenance and support of the M365 platform and the capabilities provided by the applications and services that comprise the suite. Project work assigned by the Modern Workplace lead includes but is not limited to various industry-recognized Office 365 solutions for clients using a mix of technologies. Responsible for oversight of Modern Workplace queue and ensuring team adheres to SLA agreements with client. Research and troubleshoot escalated issues from first and second-level support groups; this involves testing software configurations in a lab environment. Microsoft 365 troubleshooting, management, and support. Managing relationships with technologies that extend these core capabilities, such as external mail delivery, filtering, anti-spam, multi-factor authentication, and conditional access. Health management of Microsoft O365 and Intune cloud and hybrid services, M365 security and compliance, M365 dependent infrastructure management, endpoint management, Mobile device deployment and management. Special projects and any other related tasks as requested by management.
EDUCATION
Thompson Rivers University
Graduate Diploma
Fleming College
Graduate Certificate
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.)
ABOUT RUTUJA S.
With over 11 years of experience in IT operations and Microsoft 365, I\'m dedicated to driving innovation and delivering results that exceed expectations. My career showcases a relentless pursuit of excellence and a passion for leveraging technology to create transformative change. Specializing in seamless IT operations and optimizing Microsoft 365 environments, I excel in architecting robust infrastructures and managing complex setups. My ability to navigate technical challenges while driving strategic initiatives sets me apart. Whether co-leading projects to enhance customer satisfaction or implementing agile methodologies, I ensure organizations thrive. Beyond professional endeavors, I\'m passionate about mentoring and giving back to the community.
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