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Ithzel Cruz
Internal Audit Specialist @Bocar
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WORK HISTORY
Internal Audit Specialist @Bocar
Ciudad de Mexico, MX
EDUCATION
Universidad Veracruzana
Bachelor of Business Administration - BBA, International Relations and Affairs
IDEL
Project Management
Universidad Veracruzana
Master in Quality Management, Quality
SKILLS
ABOUT ITHZEL CRUZ
Master’s degree graduate in Quality Management, with over 8 years of experience in the automotive industry. I have developed a strong background in internal auditing, quality engineering, and supplier quality management. My professional track record includes the successful achievement of internal KPIs, particularly in customer satisfaction and rapid resolution of quality issues, maintaining a 95% compliance rate. I have actively contributed to the analysis of customer warranty claims, providing insights that support continuous improvement and influence the development of future vehicle platforms. Passionate about project efficiency, I seek to contribute to strategic project administration and operational excellence.
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