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Jignesh Patel
Test Analyst @Department for Infrastructure and Transport
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WORK HISTORY
Test Analyst @Department for Infrastructure and Transport
Adelaide, AU
Achievements• Completed testing of public-facing Power Pages forms integrated with Microsoft Dynamics 365 CRM.• Automated Production Verification Testing (PVT) test cases to improve release confidence and deployment efficiency.• Led end-to-end testing of Dynamics 365 CRM including case management, workflows, plugins and integrations.• Executed functional, integration, regression and UAT testing ensuring data integrity, security roles and compliance.• Led and supported UAT by preparing test scenarios, training business users and achieving stakeholder sign-off.Duties• Planned and executed system, integration, regression and UAT testing for Dynamics 365 CRM solutions.• Developed and maintained test plans, test cases and traceability documentation aligned to government standards.• Validated CRM configurations, workflows, security roles, integrations and data migration for audit readiness.• Managed defect identification, triage and resolution using Azure DevOps and Jira.• Supported Agile delivery activities including sprint ceremonies, release validation and post-deployment verification.
EDUCATION
CQUniversity
Master's of Information Technology, Computer Software Engineering
GLS University
Bachelor's of Computer Application, Computer Software Engineering
SKILLS
ABOUT JIGNESH PATEL
With over 10 years of experience as a QA Analyst and Technical Engineer in the IT industry, I have acquired a deep understanding of software development methodologies, testing strategies, and technical support operations. My expertise includes developing and executing test plans, test cases, and automated scripts to ensure the quality and reliability of software products.As a Technical Engineer, I have provided effective technical support to clients and have extensive experience in troubleshooting and problem-solving. My experience encompasses working on diverse projects, including ERP implementations, application upgrades, and system integrations. I have a strong grasp of project management methodologies, which enables me to deliver projects on time and within budget.I possess excellent communication and collaboration skills, which enable me to work effectively with clients, stakeholders, and cross-functional teams. I am passionate about driving quality assurance and technical excellence, and I am committed to contributing to the success of any organization. Overall, my extensive experience and technical expertise make me a valuable asset to any team in the IT industry. TECHNICAL SKILLSLoad Testing I Smoke Testing I Regression Testing I Performance Testing I ServiceNow Administration, ATF I Test Automation Framework I Selenium I UI/Usability Testing I Requirement Analysis I Integration Testing I Test Planning I Test Execution I Manual Testing I Agile methodologies I JIRA I MSSQL I JavascriptSOFT SKILLSProblem-solving I Planning & organizing I Self-starter attitude I Result-driven approach I Critical Thinking I Strong verbal communication
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