Isha Chugh
Program Lead Strategic Enablement & Guest Experience at Amazon Senior Business Analyst at Amazon @Amazon
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WORK HISTORY
Program Lead Strategic Enablement & Guest Experience at Amazon Senior Business Analyst at Amazon @Amazon
Vancouver, BC, CA
Innovated the traditional reporting for business engagement by automating excel business review reports to QuickSight reports (WBR/MBR/QBR/YRs)• Introduced multiple self-service and interactive dashboards reducing the ad-hoc data requests by 47% within 1 year • Led cross-functional investigations to align with the standard metric definitions resulting in a single source of truth for data metrics• Led the initiative to develop central repository for entire org to produce standard reporting• Identified data infrastructure bottlenecks and led sessions to bridge gap and remediate bottlenecks for analytics team
EDUCATION
Punjab Technical University
Master of Science - MS, Pharmaceutical Sciences
Kurukshetra University
Bachelor's degree, Pharmacy
Northeastern University
Project Management
SKILLS
ABOUT ISHA CHUGH
Stakeholder Onboarding and Engagement : Authored comprehensive Program Starter Guides and Technical Wikis, streamlining the onboarding of 10+ cross-functional teams and reducing project scoping friction. Operational Efficiency: Launched interactive dashboards that reduced ad-hoc data requests by 47% within the first year. Data Storytelling: Leveraged Goal Laddering to translate complex data into executive-level narratives, ensuring the Retail Customer Experience strategy remained aligned with top-line business objectives. Metric Strategy: Lead working sessions with stakeholders to define \"source of truth\" metrics and align them with leadership goal laddering. Infrastructure Management: Streamlined reporting by introducing data catalogs and dictionaries to remediate data bottlenecks. HackerRank - SQL Rank: 1 [Profile ID:@ishachugh87] Technology Stack: AI & Automation: ChatGPT (Prompt Engineering), MS Copilot (Meeting Summarization) Project Management: Work Breakdown Structure (WBS), MS Project, SharePoint, Visio. Data & BI: SQL (Redshift, Athena, S3), Tableau, QuickSight, DataNet ETL, MS Excel (Advanced). Domain Specialties: E-commerce and Life Sciences (Healthcare) Project management, Business Analysis, Data Analysis, Business Intelligence, Product Roadmap, Strategic Roadmap Primary and Secondary Market Research, Disease Landscape, Disease Opportunity Profiles, Social media mapping, Consumer Insight Clinical Pipeline Analysis, Competitive Intelligence (CI), SWOT (Strength, weakness, opportunity, and threat) Analysis Clinical research, Regulatory submissions, eCTD publishing, eTMF
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