Isha
Team Lead Customer Success @Brevo
Gurugram, HR, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Team Lead Customer Success @Brevo
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Noida, IN
ABOUT ISHA
SaaS Customer Success Leader with over 14 years of experience across US, EMEA, APAC & UAE. Achieved a 90% renewal rate and 20% expansion through strategic QBRs. Drove 30% revenue growth from Tier 3 accounts and reduced churn risk with proactive 90-day renewal frameworks. Managed global enterprise clients with 98% CSAT and SLA compliance. Increased expansion by 30% through platform enablement and onboarding sessions. Skilled in team leadership, strategic planning, and CX optimization.
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