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Isaias Aguilar
Associate Director IT Supplier Management @Novartis
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WORK HISTORY
Associate Director IT Supplier Management @Novartis
Ciudad de Mexico, MX
As an Associate Director in the Novartis Supplier Management Office, my main goal is to facilitate and maintain strong relationships between our organization and our IT suppliers and partners. This involves negotiating contracts, establishing performance standards for approved suppliers, and identifying the best available suppliers to build robust IT programs that support healthcare professionals in achieving their goals.My responsibilities include:• Supplier Relationships: Develop and maintain long-term relationships with company-approved IT suppliers.• Performance Standards: Set criteria for evaluating the performance of approved suppliers.• Governance Meetings: Conduct meetings with key suppliers to strengthen our partnership and ensure performance meets company standards.• Continuous Improvement: Evaluate existing supplier management programs and identify areas for enhancement.• Supplier Selection: Implement supplier selection programs to secure the best suppliers.• Portfolio Assessment: Meet with suitable IT suppliers to assess their portfolios, negotiate pricing, and address any product or service-related concerns.• Trend Monitoring: Stay informed about IT service trends to contribute to the company’s overall success.
EDUCATION
Universidad Autónoma Metropolitana
Architecture
Universidad Tecmilenio
Administrative Computing Engineering, Information Technology
Universidad Tecmilenio
Master in Information Technology Management
ABOUT ISAIAS AGUILAR
Throughout my 18+ years in the IT and Telecom industries, I’ve had the privilege of working in some of the best companies. My approach centers around genuine connections with team members, fostering an environment that enables exceptional customer service and technical support. I specialize in team optimization, leveraging each individual’s strengths to enhance overall performance and contribute to their career growth.My experience spans global and local projects, where I’ve successfully implemented process improvements to not only meet but exceed SLAs while ensuring genuine customer satisfaction. Currently, I’m dedicated to the IT Business Strategy within the IT Supplier Management Office. My role revolves around aligning IT programs with the company’s overarching objectives.
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