Isaiah McKenzie

Services Program Specialist (Indiviual Assistance Cadre) @Fema

Washington, DC, US

Collects and analyzes all required demographic, insurance and clinical data necessary to schedule, pre-register and register patients from all payer classes. Coordinates emergency communications protocols, standards, and procedures in the direct support of open and ongoing disasters; Leadership Role: Utilizes key decision-making ability to route applicants to appropriate departments and volunteer agencies Plays a key role with ensuring lessons learned and best practices are incorporated into operation planning and training readiness documentation Implemented full file review of over 500 applicant records on NEMIS system resulting in increased readiness Performed key leadership role in crisis support of Disaster 4326 Lead the initiative of developing case studies for Transitional Sheltering Program applicants which resulted in increasing agency knowledge base by 35% in FY 2017 Delivers briefings and question and answers sessions for all application procedures Utilized written communication skills to create standard operating procedure documents instructing applicants on decision appeal procedures, and guidance procedures for service delivery Delivered support under crisis conditions during the Louisiana Floods 2016 as a team leader under the Transitional Shelter Assistance Program Utilizes analysis of existing needs and decision-making to ensure that over 100 applicants are assigned permanent housing. Performs applicant file updates using software packages and computer systems Technical Role: Utilizes software packages to complete daily summary reports for applicants processed via NEMIS. Updates closeout reports, audits, necessary data collection, and financial reconciliation statements Key Accomplishments: Maintains 100% resolution rate for all external complaints reported Delivered leadership support under 5 separate FEMA deployments with exemplary record reported

Community College of Baltimore County

Criminal Justice and Corrections

Capella University

Bachelor's degree, Emergency Management

Capella University

Master's degree, Crisis/Emergency/Disaster Management

Everest University-Tampa

Homeland security, homeland security