Isabelle Girard
Operation Director - French Speaking Market @Foundever
Paris, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2024 — Present
Operation Director - French Speaking Market @Foundever
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EDUCATION
N/A
Mines Paris - PSL
Executive certificate, Digital Native
2007 — 2007
• Certification COPC (Customer Operations Performance Center) - 2007
Business
1990 — 1992
Université de Bordeaux
DEUG Administration Economique et Sociale
SKILLS
OutsourcingCustomer SatisfactionCall CentersTelecommunicationsAccount ManagementChange ManagementBpoWorkforce ManagementContact CentersOperations ManagementManagementService DeliveryCustomer ExperienceCall CenterCustomer Relationship Management (Crm)CrmTeam Management
ABOUT ISABELLE GIRARD
Gestion de Grands Comptes en multi-sites France-Afrique dimensionnés à + de ETP • Définition de la politique de relation client du portefeuille clients• Mise en œuvre du lancement et du suivi des projets • Gestion des équipes
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