Isabelle K.

WORK HISTORY

EDUCATION

ABOUT ISABELLE K.

With over two decades of experience in the automotive industry, my career has been defined by a deep commitment to operational excellence, team development, and delivering an elevated client experience.I began my journey in Ottawa within my family’s automotive business (2001–2005), where I gained first-hand experience in daily operations and the values of integrity, customer care, and teamwork. This early exposure to entrepreneurship shaped my leadership approach and sparked my long-term passion for the industry.To expand my expertise, I transitioned into the dealership environment, serving as a Service Advisor at Hunt Club Honda (2005–2008) and later at Elite BMW (2006–2016), where I advanced into the Service Manager role. In 2016, I joined BMW West Island in Montreal as Service Manager, continuing to refine service operations and strengthen team performance.In pursuit of a long-standing personal and professional goal, I relocated to Vancouver in 2018 to join Brian Jessel BMW Pre-Owned as Assistant Manager. During this time, I contributed to record-breaking sales performance through the design and implementation of efficient service processes that enhanced productivity and customer satisfaction.My next chapter led me to Tesla (2021–2022) as Service Manager, where I managed both Service and Delivery operations in a fast-paced, innovation-driven environment. I successfully led recruiting, training, and onboarding initiatives, building a cohesive and high-performing team focused on operational precision and client care.Currently, I serve as Service Manager at Porsche Centre Richmond, where I had the privilege of establishing the Service Department from the ground up—expanding from a single-person operation to a team of 22 professionals and counting. Since our opening in November 2022, we have achieved the top CSI score in our region, earned 2nd place in the national Porsche PACE program, and successfully implemented a new DMS system without any revenue disruption.My leadership philosophy centers on empowering people and building processes that ensure consistency, trust, and exceptional service delivery. I am driven by continuous improvement and collaboration, fostering environments where both employees and customers experience the very best of the brand.As I look ahead, I remain committed to growing within the luxury automotive sector, contributing to innovative organizations that value excellence, integrity, and people-first leadership.