Irufan Ahmed

Operations Manager - Pathways Leadership Development Program @Amazon

Coventry, GB

I am currently taking part in Amazon\'s leadership development program for MBAs. As part of this program, I am entrusted with steering the quality assurance operations within one of Amazon\'s customer fulfillment centres. My leadership spans across a team comprising 150+ associates, supported by two Area Managers and a Data Analyst. Core Responsibilities- Strategic leadership: Spearhead the team to foster a culture of continuous improvement and uphold Amazon\'s Leadership Principle of Customer Obsession- Data-driven decision making: Collaborate closely with our Data Analyst to unearth actionable insights from data, refining processes and enhancing the quality of service- Stakeholder Engagement: Engage with Operations and Learning & Development departments to drive quality standards within the fulfillment centre- Operational Excellence: Drive the QA team\'s initiatives, ensuring both vendors and end-customers receive unparalleled quality and service, bolstering Amazon’s brand promise.

University of Cambridge

Master of Business Administration - MBA

Taylor's College

A-Levels

University of Cambridge

Doctor of Philosophy (PhD), Computational Fluid Dynamics

Imperial College London

Master of Engineering (MEng), Aerospace, Aeronautical and Astronautical Engineering, First Class Honours