Iris Yami Palmer
Director, Customer Success & Growth @Palazzo
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WORK HISTORY
Director, Customer Success & Growth @Palazzo
New York, NY, US
EDUCATION
The Mayan School
International Baccalaureate / High School Diploma / ESL
Universidad Tecnológica Centroamericana
B.S., Business and Industrial Administration
NYU Stern School of Business
Master of Business Administration - MBA
ABOUT IRIS YAMI PALMER
I’m a results-driven strategist with experience in AI, B2B SaaS, E-commerce, and marketplaces across the gift, home furnishings, and apparel industries. I partner with sellers to optimize digital operations across physical and digital channels, leveraging AI and data-driven insights to unlock business value and drive growth.A passionate champion of Customer Success, I focus on helping clients achieve their goals, creating seamless experiences, and building strong, lasting relationships. I thrive in fast-paced environments and enjoy turning data and AI insights into actionable strategies that deliver measurable results.By blending Customer Success, AI, strategy, technology, and creativity, I aim to deliver solutions that delight both sellers and buyers while driving meaningful business impact. Customer Success & Client Relationship Management AI-Driven Strategy & Data Analytics Business Development & Growth Strategy Cross-Functional Team Leadership SaaS Product Strategy & Implementation
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