Irfan Ali
Digital Solutions Consultant Senior Analyst and Ba @NTT DATA North America
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WORK HISTORY
Digital Solutions Consultant Senior Analyst and Ba @NTT DATA North America
Working as Service Cloud Consultant in the Salesforce project and handling Global customers across the world.Managing data related to several salesforce clouds like CPQ, Sales, Marketing, and Service Cloud, Health, NPSP as well as all internal and external users.Configure and Case management, ensure customers can get the correct level of support (SLA) based on Service contract & Entitlement.And cases are timely solved under defined milestones.Analysis CSAT and DSAT received from customers and categorized into negative, neutral and positive.Validate when case is closed all required case matrix must be filled by support engineer and proper work hours is logged.Resolving customer issues through supportforce tickets and ensuring seamless issue resolution.Oversaw metadata updates, user access management (including profile assignments, licenses, and permission sets), user creation, and provide ongoing Salesforce user support within the organization.Collaborated with the Scrum team on new development initiatives, contributing to feature enhancements and optimizations.Communicating with developers for solving the bug in the system and working as incident caption whenever there is an incident system.Deployed changes to UAT sandboxes and Production orgs for every Salesforce release using Git, ensuring smooth deployments.Utilized tools like Pagerduty, GUS, Slack, Excel, Quip, 1Password, and IIQ internal tools to streamline workflows and enhance productivity.
EDUCATION
Sagar Institute of Research &Technology Excellence, Ayodhya Bypass Road, Bhopal -462041
Bachelor of Technology - BTech
ABOUT IRFAN ALI
Irfan, a highly educated certified Salesforce Developer & Service Cloud Consultant with 4+ years of experience in the Salesforce domain.8x Salesforce Certified.Strong background in client communication and collaboration, having successfully worked with global clients across the US, UK, Japan, Korea, and China.Trailhead Profile : https://trailblazer.me/id/irali17
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