Abdul Rahman Khan
Technical Support Specialist @Exela Technologies
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Specialist @Exela Technologies
Berlin, DE
Provided technical support for remote access, macOS network assistance, Apple applications, mobile management, VPN setup, and Linux administration, addressing an average of 5+ tickets daily-Acted as a level 2 and level 3 support resource, occasionally managing servers, resolving WiFi and cable-related issues, and mitigating network crises.Demonstrated exceptional communication skills by effectively coordinating with employees and external stakeholders during critical network incidents.
EDUCATION
Osmania University
Bachelor's degree, Computer and Information Sciences and Support Services
Berlin School of Business & Innovation (BSBI)
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
ABOUT ABDUL RAHMAN KHAN
I’m an experienced IT Support Specialist with a strong track record delivering L1 to L3support across cloud and on-premise environments. I have over 3 years ofinternational experience, I help companies maintain secure, scalable, and reliable ITsystems.Currently based in Berlin, I provide advanced technical support at ExelaTechnologies, where I manage infrastructure, Linux-based systems, incidentresolution, and service operations for enterprise-level clients. I’ve also workedextensively with AWS, Azure, and network administration, helping teamstroubleshoot, optimize, and scale IT environments.I’m hands-on with tools like ServiceNow, JAMF, Jira, Confluence, TeamViewer, HawkEye, and Grafana. My educational background includes an MSc in Information & Technology Management, backed by a business degree, allowing me to understandboth technical and organizational needs.If you’re looking for a reliable, proactive IT specialist who can keep your systemsrunning and your users confident, let’s connect.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.