Sharon Dowdell

Manager @Banctec

Columbus, GA, US
MOBILE NUMBERS
+17•••••••91

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WORK HISTORY

Apr 2009 — Present

Manager @Banctec

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Columbus, GA, US

Manage the daily operation of the Payment Services Department that includes 70+ employees. Establish and faciliate process improvement for strategic projects Establish and oversee objectives to achieve service level agreements for processing approximately 75 million in annualized premium for Aflac on a monthly basis.Motivate, challenge and develop employees to maximize performance.

EDUCATION

2017 — 2019

University of Phoenix

Bachelor of Business Administration - BBA, Business Administration and Management, General

1988 — 1991

Kendrick High School

College Prep, Mathematics and English

1998 — 2001

Troy University

Business Administration, Management and Operations

SKILLS

Project ManagementAccessAccount ManagementChange ManagementCustomer RetentionCustomer ServiceStrategyForecastingManagement ConsultingProgram ManagementInventory ManagementManagementTeam BuildingBusiness AnalysisHuman ResourcesSalesProject PlanningRisk ManagementCross-Functional Team LeadershipCall CenterOutsourcingPublic RelationsBusiness StrategyPsychologyStart-UpsBpoBudgetsTrainingCustomer SatisfactionInsuranceNew Business DevelopmentLeadershipBusiness IntelligenceCall CentersBusiness DevelopmentBusiness Process ImprovementTeam LeadershipRecruitingVendor ManagementProcess Improvement

ABOUT SHARON DOWDELL

Payment Services Manager at BancTec

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