Ioannis Korelis
Special Projects Lead @Radical Storage
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WORK HISTORY
Special Projects Lead @Radical Storage
Stockholm, SE
Lead the successful launch and strategic expansion of key services across multiple international markets, including->Lockers in Germany, Japan, UK, France and Austria->Luggage delivery services in Spain and the UK->Keybox services in Italy and France-Manage strategic partnerships end-to-end, aligning operational performance with long-term partner success-Direct multi-country Customer Service operations, ensuring high-quality support for both customers and partners-Ownership of key operational KPIs, ensuring adherence to efficiency targets, SLAs and service quality metrics-Champion continuous improvement by streamlining workflows, implementing automation, and enhancing customer experience.
EDUCATION
Stockholm University
Master's degree
Athens University of Economics and Business
Bachelor's degree
ABOUT IOANNIS KORELIS
Strategic and operations-focused leader with a strong track record of scaling services across international markets, leading high-performing teams, and delivering operational excellence in fast-paced, high-growth environments. With 7 years of operational experience across tech, mobility, and fintech, I’ve launched services in new markets, optimised multi-country operations, and led continuous improvement through data, automation, and cross-functional collaboration. From leading global expansions at Radical and transforming merchant services at Trustly, to managing country operations at Voi, I consistently deliver impact by combining analytical thinking with hands-on leadership. I excel at owning end-to-end projects, driving key KPIs across efficiency, quality, and customer satisfaction, and building scalable operational frameworks that support business growth. I thrive in dynamic, international settings and bring a deep passion for operational innovation, customer experience, and developing empowered teams.
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