Ingrid Yang

Bilingual (English Mandarin) Inside Service Agent @Allstate

ON, CA

Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs.• Provide personalized service while being a Trusted Advisor with respect to insurance.• Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.• Supported clients with honor and dealing well with unexpected issues.• Developing client relations with the company brand.• Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.• Responds to record and process telephonic payment inquiries.• Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service.

SSLC Language College

Diploma, Business English

National Taipei University

Bachelor, Business administration