Ines Robat
Guest Services Representative - Bilingual @Arc'teryx Equipment
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WORK HISTORY
Guest Services Representative - Bilingual @Arc'teryx Equipment
North Vancouver, BC, CA
Delivered exceptional customer service across multiple channels, including phone, email• Leveraged in-depth knowledge of Arc\'teryx products, technical features, and after-sales procedures to accurately resolve guest inquiries and provide solutions.• Managed workload effectively while meeting departmental service level goals and performance targets, balancing efficiency with a high standard of quality.• Processed manual orders with precision, supporting guests through complex scenarios while maintaining professionalism and empathy.• Took full ownership of guest concerns, following up promptly to ensure resolution and satisfaction.• Embraced coaching and feedback to continually improve service delivery and contribute to team development.
EDUCATION
Excelia
Bachelor's degree in Tourism's Management
ESTHUA, Institut national de tourisme - INNTO France
Bachelor's Degree in Human and Social Sciences
ENI Ecole Informatique
Bac+4 Conceptrice Développeuse d’Applications, Web development
Delaware State University
International Business
Le Wagon
Full Stack Developer, Computer Science
SKILLS
ABOUT INES ROBAT
Pursued a BAC+4 as a Web Developer at ENI Informatique has provided me with a comprehensive education in various programming languages. I attend classes in Java, specifically in the Spring framework. Additionally, I learned PHP with a focus on Symfony. In terms of front-end development, I studied JavaScript and its popular frameworks, React and Angular. This diverse curriculum equips me with a strong skill set to tackle a wide range of web development projects.Throughout my university career, I had the opportunity to graduate from Le Wagon. This experience allowed me to delve into the world of web development, a field that I am truly passionate about. One of the courses that I engaged in was focused on Ruby on Rails. This course provided me with the necessary skills and knowledge to create dynamic and interactive websites, further fueling my enthusiasm for web development.During my time at Excelia Group, I had the opportunity to pursue a Bachelor\'s degree in Management of Tourism. While studying at this school, I was exposed to various courses in the field of business. However, what I truly appreciated were my marketing and digital courses. These subjects allowed me to gain a deeper understanding of the ever-evolving world of marketing and the role of digital platforms in today\'s business landscape. The knowledge and skills I acquired in these courses have undoubtedly equipped me with valuable tools for success in the field of tourism management.Being fluent in multiple languages, specifically French and English. I am actively seeking opportunities in the field of web development and I am thrilled to see what the future holds for this industry. I am open to exploring exciting opportunities not only in Europe but also beyond. If you are interested in expanding my horizons and taking me on new challenges, do not hesitate to reach out for potential opportunities. I am eager to contribute my skills and expertise in this field and be a part of the exciting advancements that lie ahead.
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