Indy Razak
Consultant Technology Delivery Director @Fynpay Group
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WORK HISTORY
Consultant Technology Delivery Director @Fynpay Group
Brought in to accelerate large-scale technology delivery across FynPay’s digital payments and financial services platforms. Accountable for end-to-end execution of complex programmes spanning platform implementation, partner integration, and operational readiness within a regulated fintech environment.Key Responsibilities & Achievements:Led multi-vendor technology delivery across payment processing, digital wallet, and merchant onboarding platforms, ensuring alignment to business growth targets and regulatory requirements.Established programme governance, delivery frameworks, and reporting structures to improve executive visibility, risk management, and decision-making.Directed cross-functional teams (engineering, product, architecture, security, compliance, and operations) across distributed locations and system integrators.Oversaw integration with banks, payment gateways, KYC/AML providers, and third-party fintech partners, enabling faster merchant activation and improved transaction reliability.Introduced structured Agile delivery practices and release management processes, improving predictability of deployments and reducing production incidents.Worked closely with executive leadership and commercial teams to translate strategic objectives into executable technology roadmaps and prioritised delivery backlogs.Strengthened operational readiness, including service management, SLAs, incident response, and handover into live support.Implemented vendor performance management and commercial oversight, improving delivery accountability and cost control.Supported regulatory and audit activities by ensuring security, compliance, and documentation standards appropriate for financial services operations.Impact:Accelerated time-to-market for new payment capabilities and merchant services.Improved platform stability and operational support maturity.Enabled scalable onboarding of merchants and partners to support business expansion.
EDUCATION
Golden Gate University
Doctor of Science, Emerging Technologies & AI
South Chadderton Secondary School
GCSE, 9 subjects – inc. English & Mathematics
The Manchester Metropolitan University
Bachelor of Science, Business Information Technology
Oldham Sixth Form College
English, IT & Business Studies, A Levels
SKILLS
ABOUT INDY RAZAK
I am a strategic and visionary leader with over 15 years of experience driving digital transformation, AI innovation, and product excellence across sectors including retail, insurance, telecommunications, travel, and government. My expertise lies in translating technology strategy into measurable business outcomes—accelerating revenue growth, optimising operations, and elevating customer experiences.I specialise in the end-to-end product lifecycle, from defining market-leading digital strategies and scalable architecture roadmaps to leading cross-functional teams in the delivery of intelligent, customer-centric platforms. I act as a bridge between Commercial, Operational, and Technology stakeholders, ensuring alignment between innovation, delivery, and enterprise readiness.Having led large-scale portfolios exceeding £100M and teams of 60–100+, my work at organisations such as NEOM, The Very Group, Covea, and Sainsbury’s Group has focused on leveraging AI, data, and automation to create next-generation platforms for personalisation, engagement, and decision intelligence.My core value lies in:Defining Vision & Roadmaps: Developing and governing multi-year digital product strategies that align complex stakeholder groups to commercial and customer experience goals.Leading End-to-End Delivery: Managing large-scale portfolios (up to £100M+) and cross-functional teams (60-100+) using Agile, SAFe, and Scrum methodologies to deliver AI-driven platforms, e-commerce solutions, and core business systems.Driving Measurable Business Impact: Using data-driven prioritisation to deliver results such as cost savings (£1-2M), increased conversion (23%), reduced processing times (80%), and improved tool adoption (95%).Building & Coaching High-Performing Teams: Establishing robust product management practices and mentoring talent to strengthen organisational capability and lifecycle discipline.Ensuring Operational Readiness: Partnering deeply with operations and commercial teams to guarantee that new digital experiences are reliable, scalable, and fully integrated into business processes.Currently pursuing a Doctorate in Generative AI & Emerging Technologies, I continue to advise C-suite leaders on AI adoption, digital governance, and future workforce strategy—helping turn complexity into opportunity and vision into lasting impact.
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