Indra Septian Gunawan

Manager, Ts Systems Integration - Emerging Telco @NTT DATA, Inc.

Jakarta, ID

Led and optimized a high-performing TS Emerging Telco team of 17 professionals, driving operational excellence and project success • Strategically managed resource capacity to consistently meet and exceed project delivery targets • Developed, implemented, and monitored KPIs to enhance team productivity and performance metrics • Led talent acquisition, contract negotiations, and employee promotions to build a skilled and motivated team • Provided coaching and mentorship to foster professional growth and achieve team objectives • Supervised and coordinated engineering activities, ensuring alignment with performance standards and project goals • Orchestrated client-centric initiatives to resolve complex telecommunications challenges efficiently • Managed critical incident response and complaint resolution, ensuring swift and effective client satisfaction • Assigned specialized teams to support seamless Project Delivery and maintain high service quality • Served as an advisory partner to Project Managers, enabling timely project completion and strategic goal attainment • Managed key telecommunications clients in Indonesia, including XLSmart (XL and Smartfren), My Republic, Moratelindo, Bali Tower, Lintas Arta, and IOH (Indosat Ooredoo Hutchison) • Reported directly to the Head of TSS, ensuring alignment with organizational objectives and strategic initiatives • Lead cross-functional teams to deliver complex systems integration projects on time and within budget

Universitas Kristen Duta Wacana

Bachelor's degree

Universitas Kristen Duta Wacana

Bachelor's Degree