Inderpal Singh

Senior Network System Consultant @Long View Systems

Toronto, ON, CA

Managed high priority network incidents/tasks via Remedy and service now based management system by ensuring 99.99% service uptime and avoiding user impact for multiple clients.• Managing MS teams, Direct routing Webex and Cisco UC infrastructure for multiple high priority clients.• Strong expertise in supporting and managing Unified Communications (UC) platforms such as Microsoft Teams, Webex, Cisco UC applications and zoom.• Handled escalation on issues related with SIP configuration on Cube, SME, CUCM, CUC, UCCX, SIP Trunks, Sip Profiles, SIP Configuration files, Microsoft 365, MS Teams and contact center environment like Uccx, SIP Voicemails, Direct routing.• Familiarity with ITIL methodology and Problem, change management processes, ensuring adherence to best practices and minimizing disruptions during system changes.• Skilled in implementing and integrating new features and technologies within the UC platform such as Cisco, MS teams, Skype for business, Zoom, Nice Recording server. Webex Control hub.• Skilled in overseeing the deployment of solutions in collaboration with engineering and project management teams.• Worked on various change management protocols to make sure the changes are performed within scope and impact/severity analyzed.• Experience in leading major incident bridge calls, effectively coordinating efforts and resources for timely resolution.• Migration of clients from legacy hardware to VoIP/SIP Infrastructure, Migration from legacy protocols like SCCP to SIP, Jabber to MS teams.

Oxford Se.Sec.School

Bachelor of Applied Science (B.A.Sc.)