James Iles
Mobile Data Services - Senior Support Consultant @Vodafone
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WORK HISTORY
Mobile Data Services - Senior Support Consultant @Vodafone
Working alongside a 24x7 support team assisting with training and escalated issues.• On boarding new customers into MDS managed services support.• Training the team on new products and services coming into the market for our customers.• Unofficial role as ‘Technical service manager’ liaising with multiple service managers who have customer who take one of many of the managed services offered by MDS.(Blackberry, GFE, Mobile Iron etc) Assisting the service managers with any technical queries or escalations from the customer.• A single point of contact for projects and escalations within the team. • Training sister teams which we work with on a daily basis, including the GESC team in Cairo.
EDUCATION
Warwick
Physics, Maths, Economics, Computing, Design and Technology
SKILLS
ABOUT JAMES ILES
Bar owner and mobile device security consultant.A hard working, conscientious, self motivated individual who strives to deliver the best possible level of service to customers. Working as a key point of contact for multiple large customers who are being delivered into the department who have service related issues, proactively identifying improvements and comfortable communicating these to any level of management. Enjoys working under pressure and to tight deadlines either individually or as part of a team. Keeping the customer experience in mind at all times.
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