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Igor V.
Deputy General Manager @Cognizant
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WORK HISTORY
Deputy General Manager @Cognizant
São Paulo, BR
Executing and creating strategies for the LatAm market for 7 Google Products that I manage* Presenting Monthly and Quarterly Business Reviews to our Clients (VendorManagers and Directors)* 3 Managers as direct reportees, that together have over 250 employees* Managing 7 different Google projects/operations* Highest scores from all clients (Google project managers) who responded to the satisfaction survey about our services - on 4 consecutive years (2022, 2023, 2024 and 2025)* Responsible for the development of the managers who lead the operations* Resolved conflicts and negotiated mutually beneficial agreements betweenparties.* Drove operational improvements which resulted in savings and improvedprofit margins.* Responsible for P&L* Team and area dimensioning* Definition of yearly/quarterly OKRs* Financial management: Managing areas budget effectively* Providing vision and direction to the Agile development team andstakeholders throughout the project and create requirements* Ensuring that the team always has an adequate amount of prior preparedtasks to work on* Customer Personas study for designing an assertive experience
EDUCATION
FGV - Fundação Getulio Vargas
Master of Business Administration (MBA), Economia e Gestão Empresarial
ABOUT IGOR V.
Highly effective Senior Customer Experience and Operations/Sales Manager with 15+ years of successful experience in customer service / support, project management, technology and digital transformation (Sales, Communication, Product Development & Management, Digital Transformation, Processes Optimization, Efficiency, Strategy, Innovation and New Business).* Working as Client, as Vendor and also with internal Operation teams.* Working closely with Sales targets and guaranteeing the team has leads and tools to achieve them.* Important results achieved by structuring and managing areas and business units with overall P&L responsibility (with budgets over 25MM/year).* Always seeking performance excellence and contributions to success in technology, ecommerce and financial industries specializing in strategic planning. Strengths in Business and Team Management focused on KPIs.* Career developed in operations for MERCADO LIVRE, GOOGLE and APPLE.* Expertise in providing technical and strategic recommendations to SMB and large clients in respect to innovative digital marketing tools, enabling them to achieve superior results in their campaigns and online marketing strategies.* Cross-functional collaboration and trustful leadership. Charismatic leader with proven track record.* Capable of managing a multiple set of metrics and KPIs, having consecutively outperformed established and targets and goals in a weekly, monthly and quarterly view (both operational and sales).* Able to lead, develop and train large size and multicultural team (>500 professionals), including manager level.* Early career (2007 to 2012) started managing restaurants and food-related events dealing directly with final customers.
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