Iffat Un Nisa

Customer Project Manager @Equinix

Warsaw, PL

Led and executed complex data center projects for global tech giants, including Amazon, Meta,Cisco, Oracle, Microsoft and others, resulting in multi-million-dollar renewals.• Certified in industry-standard project management methodologies, including PRINCE2, PMI, agile, SCRUM demonstrating a commitment to ongoing professional development and best practices.• Collaborated closely with clients to define project scopes, objectives, and deliverables, tailoring solutions to their evolving needs.• Successfully managed and delivered 100+ projects across multiple data centers in the EMEA region.• Maintained a flawless 100% on-time project delivery track record by efficiently coordinating internal teams and external vendors while upholding customer-specific requirements.• Played a key role in starting a new department, collaborating with a dynamic team to design and implement streamlined processes from scratch.• Fostered and sustained robust relationships with high-profile clients, ensuring transparent communication, proactive issue resolution, and effective management of client expectations.• Oversaw large cross-functional teams, including engineers, technicians, and deployment managers, ensuring the realization of project objectives and the preservation of client satisfaction.• Handled high-pressure situations with composure, maintaining clear and consistent communication during critical project phases, such as tight deadlines, extended lead times for material delivery, and migrations.• Promoted continuous improvement by analyzing post-project feedback and integrating lessons learned into future projects, resulting in heightened efficiency and sustained client retention.

Karachi University

Master's degree

Karachi University

Bachelor of Applied Science - BASc