Icedora Lyngdoh Mawnai

WORK HISTORY

EDUCATION

ABOUT ICEDORA LYNGDOH MAWNAI

Purpose shapes every path—and mine is built through service, impact, and integrity.”With 10+ years of cross-functional experience, I specialize in customer engagement, administrative operations, travel consulting, and retail management. My background combines operational execution with a people-first approach, grounded in academic knowledge of tourism, international business, service marketing, and strategic planning. I’ve managed over travel bookings annually across Northeast India with 70% accuracy, ensuring cost efficiency, vendor coordination, and culturally immersive experiences rooted in responsible tourism.At Decathlon Sports India, I worked as a Mountain Sports Leader, achieving 100% sales targets and improving customer satisfaction by 20%. I led in-store setups, CRM-based feedback systems, and community events promoting adventure, fitness, and safety. My hybrid role merged travel consulting and retail, increasing upsell revenue by 15%. I was formally recognized for excellence in customer service and retail performance.Previously, I spent 8 years with the Bar Association, High Court of Meghalaya, supporting daily administrative tasks, case coordination, and legal documentation with 100% accuracy. My freelance work included itinerary design, bookings, and guided tours with a focus on sustainable travel.I hold certifications in trekking and bungee safety, have completed high-altitude treks, and led research in eco-tourism. I actively volunteer in clean-up drives and fitness events, and I’m skilled in MS Office and Canva to support efficient operations and content design.