Ibukun Falade
Customer Service Advisor @Intrum
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WORK HISTORY
Customer Service Advisor @Intrum
Provide exceptional customer service by identifying and analyzing customer needs, resolving complex issues, and offering tailored solutions.Effectively manage accounts receivable, working closely with customers to address arrears and bring accounts current.Use financial statements to assess customers\' affordability and develop customized repayment plans based on their surplus.Collaborate with legal and repossession teams to manage and resolve default issues, ensuring customer satisfaction and compliance.Build rapport with customers, addressing their financial concerns and providing the best resolution options to suit their circumstances.Maintain accurate and up-to-date customer records, ensuring data protection standards to safeguard against fraud.Serve as a company ambassador, liaising with internal teams to resolve customer issues and escalate complex queries to senior departments for additional support.Document customer interactions in the system, ensuring smooth coordination with billing and technical support teams to deliver a seamless customer experience.Assist in onboarding and training new team members, sharing knowledge and best practices to strengthen team performance.Proactively identify vulnerable customers and ensure appropriate support and resources are provided to meet their needs.
EDUCATION
Bowen University, Iwo Osun State
Bachelor of Science (BSc), banking and finance
ABOUT IBUKUN FALADE
With years of experience in service delivery, customer satisfaction, key account…
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